Frequently Asked Questions..
Merchants
  • What are the Banks' Auth Centre & Merchant Help Desk telephone numbers? more...
  • How do we get started? more...
  • How do I get my customers money and when do I get it? more...
  • Why do I need a bank account? more...
  • Is this method of transacting across the Internet secure? more...
  • How will I know what has been approved? more...
  • What is a chargeback and how does it affect me? more...
  • Who initiates a chargeback? more...
  • What is my role in the chargeback procedure? more...
  • For how long am I required to retain my sales documents? more...
  • How can I prevent transactions being charged back to my account? more...
  • How do I know that the card being presented is genuine? more...
  • Transactions
  • How do I enable Cookies? more...
  • Why do I need to enable Cookies for Vcs? more...
  • Can I bill my customer in another currency? more...
  • Why do I get "Card number not allowed"? more...
  • What does the 'SBSA INTRF T/OU' response mean? more...